Frequently Asked Questions
Everything you need to know about VertexPROkeys
Instantly, in almost all cases. As soon as your payment is confirmed, your key is delivered straight to your order page and your email — no waiting on manual approval.
Yes. Every key is sourced directly from authorized distributors and publishers and is 100% genuine, unused, and region-checked before it's listed. We never sell shared, reused, or previously activated keys.
Steam, Epic Games, EA App, Ubisoft Connect, Xbox, PlayStation, Nintendo, GOG, Battle.net, and Microsoft Store, along with gift cards and top-ups for major platforms and services.
You can pay by card, or use your VertexPROkeys wallet balance for instant one-click checkout. Top up your wallet anytime from the Wallet page.
Each product page clearly lists its regional restrictions, if any. Look for the region badge before purchasing — most of our catalog is region-free (worldwide activation).
Contact our support team within 24 hours with your order number. If a key is verified as invalid or already used, we'll replace it or issue a full refund — no questions asked.
Unrevealed keys can be refunded within 14 days of purchase. Once a key has been revealed or redeemed, it can no longer be refunded unless it is proven faulty. See our Refund Policy for full details.
You can check out as a guest, but creating a free account lets you track your orders, re-download keys anytime from your order history, and build up wallet balance for faster future checkouts.
We source keys directly from authorized distributors and regional markets where publishers price games lower — the same legitimate supply chain official retailers use. You're getting the identical product, just at the price the market actually supports.
Each product page includes step-by-step redemption instructions for its platform (Steam, Epic, Xbox, PlayStation, etc.). In general: open the platform client, find "Redeem a code" or "Activate a product," and paste in the key from your order page.