Terms and Conditions — VertexPROkeys

Effective Date: 14.09.2026

These Terms and Conditions ("Terms") regulate the access to and use of this website (the "Website") and the digital services provided by VertexPro Ltd. ("VertexPro", "the Company", "we", "us", or "our").

1. Company Details

The Website is operated by:

VertexPro Ltd.
Company Registration Number: [Company Registration Number]
Registered Address: [Registered Company Address]
Country of Incorporation: [Country of Incorporation]

VertexPro Ltd. operates an online digital marketplace for licensed video game activation keys, software licenses, gift cards and related digital goods.

By accessing or using the Website, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

The services are offered exclusively to natural persons acting for personal, non-commercial purposes. The Company does not provide services to corporations, partnerships, resellers, or other legal entities unless explicitly agreed in writing.

2. Scope of Services

VertexPro Ltd. provides an online platform through which users may purchase digital activation keys, gift cards and related downloadable content.

All goods offered are intangible digital products delivered electronically. No physical goods are shipped.

The Company reserves the unrestricted right to:

Refuse or cancel transactions
Limit purchase quantities
Suspend or terminate user accounts
Restrict access to the Website

where there is reasonable suspicion of fraud, abuse, breach of these Terms, payment irregularities, or unlawful conduct.

VertexPro Ltd. acts as an independent seller of digital activation keys and is not affiliated with, endorsed by, or sponsored by any game publisher or digital distribution platform unless expressly stated.

3. Product Authenticity and Distribution

All activation keys available on the Website are sourced exclusively from authorized distributors, wholesalers, or directly from publishers where applicable.

The Company does not trade in:

Used activation keys
Duplicated or previously redeemed keys
Illegally obtained or unauthorized keys

If any uncertainty arises regarding the authenticity or usability of a product, VertexPro Ltd. reserves the right to delay processing, cancel the order, or conduct additional verification. In the unlikely event that a key proves invalid, the issue will be handled in accordance with the applicable Refund Policy.

4. User Accounts and Purchase Process

To complete a purchase, users may be required to create an account and provide accurate, complete, and current information, including a valid email address.

Users are fully responsible for:

Maintaining the confidentiality of login credentials
All activities conducted under their account
Ensuring that account details remain accurate and up to date

An order is deemed fulfilled when the digital activation key is displayed in the user's account dashboard, or successfully delivered to the email address provided during checkout.

The Company shall not be responsible for failed deliveries resulting from incorrect email details, spam filters, firewall restrictions, or other technical limitations on the user's side.

5. Delivery of Digital Content

All products are delivered in electronic format only. Delivery typically occurs immediately upon successful payment confirmation. However, processing delays may occur due to payment provider verification, fraud prevention checks, or technical system interruptions.

By completing a purchase, you expressly consent to immediate digital delivery and acknowledge that performance of the contract begins upon delivery of the activation key. Once delivery has commenced, the digital service is considered fully performed.

Users are responsible for verifying compatibility of the purchased key with their gaming platform, region, and system requirements prior to completing the purchase.

6. Right of Withdrawal and Refund Policy

Pursuant to Article 16(m) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium once performance has begun with the consumer's prior express consent.

By purchasing digital content from VertexPro Ltd., you explicitly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal upon delivery.

Refunds may be granted only in cases where the activation key is demonstrably defective, or the key cannot be activated due to technical invalidity not caused by user error. Refund claims must be submitted within 14 calendar days from the date of delivery to vertex.pro.main@gmail.com.

Refunds will not be granted for incorrect purchases, region restrictions clearly stated on the Website, incompatibility with user systems, or a change of mind after delivery. See our full Refund Policy for details.

7. Prohibited Activities

Users agree not to:

Resell activation keys without written authorization
Engage in fraudulent transactions
Initiate unjustified chargebacks
Circumvent technical protection measures
Use automated purchasing tools or bots
Violate applicable laws or intellectual property rights

Any violation may result in immediate account suspension, transaction cancellation, or permanent restriction of access to the Website. The Company reserves the right to cooperate with payment providers and law enforcement authorities where fraud is suspected.

8. Intellectual Property Rights

All content available on the Website, including but not limited to text, graphics, logos, layout, and software components, is protected by intellectual property laws. Trademarks, brand names, and game titles remain the property of their respective owners. No user is permitted to reproduce, distribute, or commercially exploit Website content without prior written authorization.

9. Limitation of Liability

To the maximum extent permitted by law, VertexPro Ltd. shall not be liable for platform-specific restrictions imposed by publishers, account suspensions by third-party gaming services, regional activation limitations, or indirect or consequential damages including loss of revenue, data, or gaming progress.

The Company's maximum liability in connection with any claim shall not exceed the amount paid for the specific product giving rise to the claim. Use of the Website and digital products is at the user's own risk.

10. Data Protection and Privacy

Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) where applicable. Data is collected solely for order processing, fraud prevention, customer support, and legal compliance.

For detailed information, please refer to the Privacy Policy published on the Website.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of [Country of Incorporation]. Any disputes arising out of or relating to these Terms shall fall under the exclusive jurisdiction of the competent courts of [Country of Incorporation].

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain fully effective.

12. Amendments

VertexPro Ltd. reserves the right to modify or update these Terms at any time. Updated versions will be published on the Website and become effective upon publication. Continued use of the Website after changes constitutes acceptance of the revised Terms.

13. Contact Information

For inquiries, complaints, or assistance regarding these Terms or any purchase, please contact:

VertexPro Ltd.
Email: vertex.pro.main@gmail.com