Privacy Policy

Last Updated: 14.09.2026

1. Overview

VertexPro Ltd. ("VertexPro", "Company", "we", "us", or "our") respects your privacy and is committed to ensuring that your personal data is handled lawfully, transparently, and securely.

This Privacy Policy explains how we collect, process, store, and protect personal data when you access or use our website (the "Website") and purchase digital products from us.

The processing of personal data is carried out in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection legislation, where relevant.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The entity responsible for the processing of your personal data is:

VertexPro Ltd.
Company Registration Number: [Company Registration Number]
Registered Address: [Registered Company Address]
Email: vertex.pro.main@gmail.com

3. Categories of Personal Data Collected

We collect only the data that is necessary and proportionate for the provision of our digital services.

3.1 Information You Provide Directly

• Email address
• Account login credentials
• Billing details (where required)
• Information provided in support inquiries or correspondence

3.2 Transaction Information

• Details of purchased digital activation keys
• Payment confirmation data
• Order history and transaction identifiers

Please note that payment card details are not stored by VertexPro Ltd. Payments are processed securely by certified third-party payment service providers.

3.3 Technical and Usage Data

When you visit our Website, certain technical information may be automatically collected, including IP address, device type, browser type and version, operating system, time zone settings, and access times and browsing behavior.

3.4 Fraud Prevention Data

To protect against abuse and unauthorized transactions, we may process IP consistency checks, transaction risk indicators, and payment authentication results.

4. Purposes of Processing

Your personal data is processed to create and manage user accounts; process payments and deliver digital activation keys; provide customer support; prevent fraud, chargeback abuse, and unauthorized access; comply with tax, accounting, and legal obligations; improve Website functionality; and send service-related communications. Where legally permitted, we may also send marketing communications, subject to your consent where required.

5. Legal Grounds for Processing

Where GDPR applies, we rely on the following legal bases under Article 6 GDPR: performance of a contract, compliance with a legal obligation, our legitimate interests in protecting the platform and improving our services, and your consent where required (particularly for marketing communications or optional cookies). You may withdraw consent at any time where processing is based on consent.

6. Disclosure of Personal Data

VertexPro Ltd. does not sell, rent, or trade personal data. Personal data may be shared only with payment service providers, IT hosting and infrastructure providers, fraud prevention and security service providers, accounting and legal advisors, and regulatory authorities or law enforcement agencies where required by law.

All third-party service providers are contractually bound by confidentiality obligations and data protection requirements consistent with applicable standards. In the event of a corporate restructuring, merger, or sale, personal data may be transferred subject to appropriate safeguards.

7. International Transfers

Where personal data is transferred outside your jurisdiction, such transfers will occur only to countries recognized as providing adequate protection, or under standard contractual clauses or equivalent legal safeguards.

8. Data Retention Periods

We retain personal data only for as long as necessary for the purposes described above. General retention periods: accounting and transaction data up to 7 years (in accordance with tax regulations); account data until account deletion or 3 years of inactivity; customer support communications retained for up to 1 year after resolution; fraud prevention records as necessary to protect legitimate interests. Upon expiration of the retention period, data will be securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the right of access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to processing or withdraw consent, as well as the right to lodge a complaint with a supervisory authority.

10. Data Security Measures

VertexPro Ltd. applies appropriate technical and organizational safeguards, including SSL encryption, secure server infrastructure, access control restrictions, fraud detection mechanisms, and regular security monitoring. While we strive to maintain high security standards, no electronic system is completely immune from risk. Users are encouraged to protect their login credentials and devices.

11. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to ensure proper functionality, maintain session security, analyze Website performance, and improve user experience. Some cookies are essential for Website operation, while others require your consent. You may manage cookie preferences through your browser settings. For detailed information, please consult our separate Cookie Policy.

12. Third-Party Websites

The Website may contain links to external platforms or services. VertexPro Ltd. is not responsible for the privacy practices or content of third-party websites. Users are encouraged to review their privacy policies separately.

13. Policy Updates

We reserve the right to amend or update this Privacy Policy to reflect legal, technical, or operational changes. The updated version will be published on the Website with a revised "Last Updated" date. Continued use of the Website after publication constitutes acceptance of the revised Policy.